Shipping

Shipping & Delivery Orders are shipped from Gold Coast, QLD, Australia.

• Fast Dispatch: Orders placed Monday–Friday before 1 PM are dispatched within 24 hours.

• Possible Delays: Public holidays, weekends, sales events, and unforeseen shipping delays may impact dispatch times.

• Pre-Orders: Shipping times vary for pre-ordered products.

Delivery times are estimates only. Ava + Charlie is not responsible for loss or damage caused by reasonable or unavoidable delays.

Click & Collect Pick up your order at our Ava + Charlie in Tugun if you’re a local to the Gold Coast.

Returned Orders Orders returned to us due to an incorrect address or failure to claim may incur re-delivery charges.

Pre-order

When an item is sold as a pre-order, it means it’s coming soon! Not to worry, you can still purchase it and your order will be added to the queue to be fulfilled and shipped as soon as they are available! If you have items in the same order that are not on pre-order, those items will ship once the pre-ordered items arrive.  Kindly note that you will be charged for all pre-order items when the order is placed.

Will my jewellery tarnish and what is the warranty?

With proper love and care, your Ava and Charlie jewellery will remain tarnish resistant and last you for many years to come. Earrings, necklaces and bracelets have a 12-month warranty from purchase against tarnish and faults, rings have a 6-month warranty as they really need care and to be removed when washing hands with any soap or use of chemicals.

Our Jewellery is made with a range of high-quality materials including 18k gold plating, sterling silver, cubic zirconia’s, gemstones and freshwater pearls.

Returns + exchanges + store credits

Our return policy is valid for up to 14 days after the purchase of goods. We will gladly offer Store Credits and/or Exchanges for the value of your purchase of all full-priced items that are unworn and in original condition. Please note, we do not issue refunds for a change of mind or for an incorrect purchase. You will be responsible for paying for your own shipping costs for returning your item unless faulty.

How to look after my jewellery

A little bit of special care is required in order to preserve the gold plating on your as long as possible. Here are our tips to keep your gold-plated jewellery looking its best:

• Keep your jewels in a cool dry place, out of direct sunlight, and in a room with little moisture.

• After showering, wait until all body lotions are completely dry and absorbed into skin before slipping on your gold-plated accessories. Some products can have a negative reaction to gold-plating and can cause changes in colour or texture.

• Always apply perfume before putting on your jewellery. Perfume chemicals can react with the metal and cause a change in the appearance, so you don’t want to spray it directly on your pieces!

A little love goes a long way! When not wearing your jewellery, be sure to store it in the pouch it came in. To keep your piece looking its best, gently rub the surface with a polishing cloth and remove your jewellery when applying scents, lotions and sprays. Try keeping your pieces away from one another to avoid any friction scratches.